SHIPPING & RETURNS
SHIPPING POLICY
Shipping
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Orders are processed in 1–3 business days before shipping.
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Delivery usually takes about 10–15 days, depending on the destination and carrier.
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Tracking information is provided once the order ships.
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Delivery times can vary due to carrier delays or customs for international orders.
RETURN & EXCHANGE POLICY
Returns
You have 5 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Important notice: kindly note that the cost of returning an item will be borne by the customer and in accordance with the policy already stated above.
Thank you for shopping at G'LORE.